BISC respond in a flexible manner according to the requirements of their customers. However they also offer a number of standard services which can be undertaken at short notice and with predictable costs. These enable new clients or companies with limited budgets to get impartial and professional help they need rapidly and with a high degree of confidence in the benefits that will be delivered. These focus on establishing the current status and plans of the Company Business Performance, Systems Effectiveness, and Customer Relationships. They are described below. All use a three stage methodology and if after the second stage the client does not wish to proceed, they may invoke the 'Not satisfied - No fee' condition in the contract.
This service provides a company with an evaluation of the main business processes that it undertakes. Each is reviewed against the standards of the market sector in which the company operates. Improvement plans are also analysed to determine how well they are likely to meet the company's future needs.
The service is delivered in three stages. Firstly your staff answer our Performance Questionnaire which is analysed by our consultant. Secondly the consultant visits your site to interview key staff, review future plans and provide verbal feedback Thirdly we analyse the findings against best practice for the sector and complete our report.
This service costs £950 + VAT and travelling expenses for a company with up to 100 staff on a single site. The fee for larger companies is available on application.
This service provides a company with an evaluation of the IT systems that it uses. This is fundamental a review of how well the system meets the user's needs, not just a technical review. Each system is evaluated against the requirements of the company and those of the staff, customers, suppliers to determine how it facilitates and supports the objectives. System investment plans are also analysed to determine how well they are likely to meet the company's future vision.
The service is delivered in three stages. Firstly your staff answer our Systems Questionnaire which is analysed by our consultant. Secondly the consultant visits your site to interview key staff, review future plans and provide verbal feedback. Finally we evaluate the findings against best practice for your sector and complete our report.
This service costs £950 + VAT and travelling expenses for a company with up to 100 staff on a single site. The fee for larger companies is available on application.
This service enables a company to understand how they are managing the company - customer interface. It focuses on the key contact processes and is not swayed by unnecessary technological functionality. It provides the basis for programmes that can re-align staff and systems on maximising the service for a given cost and enriching the relationship that ensures customers come back time and time again.
The service is delivered in three stages. Firstly your staff and selected customers answer our Customer Service Questionnaire which is analysed by our consultant. Secondly the consultant phones selected customers, visits your site to interview key staff, review future plans and provide verbal feedback. Finally we evaluate the findings against best practice for your sector and complete our report.
This service costs £950 + VAT and travelling expenses for a company with up to 100 staff on a single site. The fee for larger companies is available on application.
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